70%
fewer status email requests
Operations / services
Customer portal and admin web platform
An end-to-end web platform for clients and operators with dashboards, role-based access, billing views, and integrations — delivered in phases for early business value.
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3×
faster operator lookups
MVP
live in 4 weeks
The challenge
- Customers requested status updates by email while operators juggled spreadsheets and three internal tools.
- Permissions were unclear, so sensitive billing data was harder to control than it should have been.
- The business needed a first usable release quickly, then room to expand modules over time.
What we delivered
- We launched a customer portal for orders, documents, and billing history, plus an admin console for operators.
- Role-based access separates customers, managers, and finance with auditable actions.
- Integrations connect payments, notifications, and the existing back-office API without a big-bang rewrite.
- The roadmap was split into MVP, billing, and reporting phases so stakeholders saw progress every sprint.
Tech stack
- Next.js
- TypeScript
- PostgreSQL
- REST APIs
- Stripe
